Shipping policy
📋 Shipping Policy
Last Updated: August 19, 2026
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1. Delivery Areas
We currently deliver to all cities across the United Arab Emirates (UAE), including:
· Dubai
· Abu Dhabi
· Sharjah
· Ajman
· Ras Al Khaimah
· Fujairah
· Umm Al Quwain
International shipping is currently not available.
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2. Shipping Charges
Order Value Delivery Charges
All Orders FREE Express Delivery 🚀
✅ No hidden charges! What you see is what you pay.
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3. Delivery Timeframe
We process and dispatch orders within 24 hours (working days).
Destination Estimated Delivery Time
Dubai, Abu Dhabi, Sharjah 2 - 3 business days
Other Emirates 3 - 5 business days
⚠️ Delivery times are estimates. Delays may occur due to public holidays or unforeseen circumstances.
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4. Order Processing
· Orders placed before 2:00 PM (UAE Time) are processed the same day.
· Orders placed after 2:00 PM are processed the next business day.
· You will receive a confirmation email with tracking details once your order ships.
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5. Cash on Delivery (COD)
We offer Cash on Delivery (COD) across all Emirates.
· ✅ No advance payment required – pay only when you receive your order.
· ✅ Our delivery partner will contact you before delivery.
· ✅ Please keep the exact amount ready for a smooth handover.
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6. Order Tracking
Once your order is dispatched, you will receive:
· 📧 Email confirmation with tracking number
· 📱 SMS alert (if phone number provided)
You can track your order by:
· Clicking the tracking link in your email
· Contacting our WhatsApp support: +92 329 5439758
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7. Failed Delivery Attempts
If our delivery partner is unable to deliver your order due to:
· Incorrect/incomplete address
· Recipient unavailable
· No response on phone
We will make 2 more attempts. After 3 failed attempts, the order will be returned to us. In such cases:
· COD orders: No charge will be taken (obviously 😊)
· Prepaid orders: Shipping charges may apply for re-delivery
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8. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
· 📸 Take a clear photo/video of the issue
· 📧 Email us at: infomhnexcart@gmail.com
· 📱 Or WhatsApp us at: +92 329 5439758
We will resolve the issue within 48 hours with a free replacement or full refund.
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9. Contact Us
For any shipping-related queries:
· 📧 Email: infomhnexcart@gmail.com
· 📱 WhatsApp: +92 329 5439758
· 📍 Address: Punjab, Pakistan
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10. Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with the "Last Updated" date.
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THANK YOU FOR SHOPPING AT THE ROYAL MARKET! 👑
Your Royal Experience Starts Here.